CALL CENTRE MANAGER

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A fantastic opportunity has arisen in a continually expanding local company. If you would like to work in a fast paced environment with daily challenges this is the job for you!

As call centre manager your duties will include:

• Managing rota of forty staff, ensuring all shifts are covered appropriately
• Ensuring high standard of customer service is met
• New starts training and ongoing training
• Monthly Call evaluation
• Control room performance
• Appraisals
• Disciplinary /dismissals
• Interviewing new candidates
• Complaint resolution

The required skill set for this would be:

* Managing a challenging fast paced call centre environment, with previous people management skills
* Proven track record of achieving results
* Open, honest and inspiring Leader
* Ability to analyse statistics and manage information
* Ability to communicate at all levels
* Excellent writing/presentation skills
* Enthusiastic, self-motivated with excellent problem solving skills
* Customer focused
* Sense of humour
* Ability to work under pressure
* MS package literate

Competitive salary.

Please send your C.V into the email address provide.